Talk to the Coinpoker Casino Team
Our support desk never closes. Whether your USDT deposit is one confirmation away or a bonus code failed at checkout, you can reach a real agent in under two minutes through live chat, or email us and get a written answer within 24 hours.
Reach our support team anytime
Live chat, 24/7
Open the chat window from the speech bubble in the bottom right corner of any page on coin-pokercasino.com, including the lobby, the cashier and inside a game. Our desk is staffed around the clock, every day of the year, in English and three other languages. Median wait time to a first human reply is under two minutes, and there are no phone queues because we do not run a phone line at all.
Press the bubble, type your question and hit send. No account number needed, although logging in first lets the agent see your transaction history on the spot, which cuts resolution time on payment questions by roughly half.
| Channel | Where to find it | Hours | First reply |
|---|---|---|---|
| Live chat | Speech bubble, bottom right of every page | 24/7, all year | Under 2 minutes to a human agent |
| [email protected] | 24/7 intake | Within 24 hours, most within 6 | |
| Responsible gambling help | Chat, or Gambling Help Online 1800 858 858 | 24/7 | Immediate in chat; the helpline is staffed 24/7 |
Email for anything that needs a paper trail
Write to [email protected] for disputes, withdrawal receipts, bonus terms in writing or anything you want documented. Attach screenshots when you can: the payment reference from your crypto wallet, the error message on screen, or the bonus code exactly as you typed it. Emails are answered within 24 hours, and the majority land inside six. Put your registered email address in the message so we can match it to your account in one step.
What our agents fix daily
Money in and money out
Deposit and withdrawal questions are the single biggest category in our queue. Crypto deposits are credited after one network confirmation, and withdrawals are processed in 0 to 4 hours with no fees, so if a payout has sat longer than that, we want to hear about it immediately. The minimum deposit is 2 AUD, the minimum withdrawal is 30 AUD, and the daily cap sits at 16,000 AUD. If a PayID, Neosurf or Skrill transaction looks stuck, have the transaction ID ready and we will trace it while you wait in chat.
Accounts, bonuses and verification
We handle login lockouts, password resets, bonus code redemption, the 150% up to 3,200 AUD welcome package with 325 free spins, rakeback tiers up to 33% for VIPs, and tournament entries for the weekly slot events. On verification: crypto play runs with no KYC, and checks appear only in exceptional cases or before large fiat withdrawals, so if a document request lands in your account, our agents will tell you exactly which file is missing and why. Technical faults, game freezes and app issues on Android or iOS go through the same chat window; tell us the game title, your device and the time it happened.
Check these before you write
Three quick checks that halve the wait
Most tickets we close in a single message because the answer was already sitting in the player's own account. Before you open the chat window, run through these three checks. Each one either solves the question outright or arms the agent with the exact data needed to solve it on the first reply.
For the FAQ, the link sits in the site menu under Help. Your KYC status and document history sit in Profile, then Verification. Transaction history, including pending crypto confirmations, sits under Cashier, then History, and shows every deposit and withdrawal with its reference number.
Press and partnership enquiries
Media, affiliates and business
Media outlets, affiliate partners and software studios looking to list games with us should not use the player queue. Write to our business desk with the word Partnership or Press in the subject line and it will be routed away from player support to the commercial team, who reply within two business days. Player emails sent to the business desk are forwarded back to support, so keep account questions in the main chat or at [email protected] where they get the fast lane.
For formal correspondence, Coinpoker N.V. operates under Anjouan licence ALSI-202411152-FI7, and the licence reference plus our registered details can be requested in writing from the business address at any time.
Frequently Asked Questions
How fast does live chat connect?
The desk is staffed 24/7 and the median wait to a first human reply is under two minutes. There is no phone line; chat and email are our only channels, which keeps every answer written and traceable.
When should I email instead of using chat?
Email [email protected] for disputes, written bonus terms, withdrawal receipts or anything you want on record. Replies land within 24 hours, most within six, and attachments such as wallet references speed things up.
My crypto deposit has not landed. What do I check first?
Open your own wallet and count confirmations. We credit after the first network confirmation, not on broadcast. If the confirmation is there and your balance has not moved, open chat with the transaction hash and we will trace it live.
Can support set deposit limits or exclude me?
Yes. Ask in chat for deposit limits, loss limits, session reminders or self-exclusion and the agent applies it during the conversation. For independent free counselling, Gambling Help Online is reachable 24/7 on 1800 858 858.