Our Commitment to Your Wellbeing

Gambling at Coinpoker Casino should stay a form of entertainment you control. We give you the limits, reminders and pause options, and if play stops feeling fun, we help you stop it.

Our Commitment to You

We take player wellbeing seriously, and we act on it rather than just stating it. Our systems monitor play patterns for early signs of harm, such as sharp increases in deposit frequency, extended night sessions or repeated loss chasing, and our team reviews flagged accounts to offer help before problems escalate.

Reality checks appear on your screen at intervals you choose, showing session time, net result and your win rate. These nudges keep the numbers in front of you so decisions stay conscious. Our support staff receive training in responsible gambling conversations, and no one who asks for a limit or a break will ever be talked out of it.

Warning Signs to Watch

Changes worth taking seriously

Problem gambling rarely announces itself. These signs come from patterns our players and support staff have described to us, and noticing one of them is a reason to check in with yourself, not a verdict.

• Chasing losses: increasing bets or deposits to win back money already lost
• Hiding play: concealing sessions, statements or balances from family and friends
• Borrowing to gamble: using credit, loans or other people's money to keep playing
• Mood changes: irritability, restlessness or anxiety when not gambling
• Playing longer than planned: repeatedly blowing past your own stop time
• Gambling to escape: playing to numb stress, loneliness or low mood rather than for fun
• Neglecting commitments: missing work, study or sleep because of sessions
• Failed cutbacks: several attempts to reduce play that did not stick

Tools You Can Use

Activate in minutes

Every tool below is free, works immediately and lives in your account under Profile, then Responsible Gaming. You can also set them by messaging our 24/7 live chat or emailing [email protected].

• Deposit limits: cap how much you can deposit per day, week or month, applied the moment you confirm
• Loss limits: stop play automatically once net losses in a period reach your set amount
• Wagering limits: restrict total stakes per day or week regardless of outcome
• Session timeouts: log you out after a fixed number of minutes so breaks happen by default
• Reality checks: on-screen popups every 15, 30 or 60 minutes showing time played and net position
• Cooling-off periods: suspend the account for a short break of 24 hours to 30 days with one click
• Self-exclusion: a longer, firmer closure of the account, detailed in the next section

How Self-Exclusion Works

Durations we support

You can exclude for 24 hours, 7 days, 30 days, 6 months or permanently. Once active, the exclusion cannot be lifted early, so choose a duration that gives you real breathing room.

Your balance is returned to you via your registered withdrawal method, and any open bets settle to completion with results credited, then paid out. If you hold bonus funds, wagering requirements are voided in line with our fair-play policy and the cash value is returned.

During the exclusion we close your account to deposits, wagers and promotions, and we also block new accounts opened with the same details. Reactivation, where your chosen term allows it, happens through a written request to [email protected] followed by a 24-hour cooling period so the decision is never impulsive. Permanent exclusions are irreversible.

Keeping Minors Out

No exceptions for under-18s

Gambling on Coinpoker Casino is strictly for people aged 18 or over. Our KYC policy requires verification whenever we have any doubt about age, including for crypto play, and accounts we find to belong to a minor are closed immediately with all deposits refunded.

We ask parents and guardians to add controls at home as well, because no operator alone can watch every device. Software such as Net Nanny, Qustodio or GamBlock blocks gambling sites, and each has settings for individual children's profiles. Keeping your login credentials and payment details private stops inquisitive hands from reaching your account at all.

Free Support in Australia

Confidential and independent

Limits and exclusions work on our platform; the services below help with what sits underneath, and none of them costs you anything or shares your details with us.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au
• Lifeline: 13 11 14, 24/7 crisis support, lifeline.org.au
• Relationships Australia: 1300 364 277, counselling including gambling-related issues, relationships.org.au

Talk to Our Team

One message is enough

Email [email protected] with the subject line Responsible Gaming and our team responds around the clock, because our live chat and email support run 24/7. Tell us what you need, whether that is a limit set on your behalf, guidance through self-exclusion, or simply a conversation about your play, and we will action it.

Asking for help carries no penalty at Coinpoker Casino. Your account stays in good standing, your funds remain yours, and any limits you request are treated as confidential.

Frequently Asked Questions

Can I reduce my deposit limit straight away?

Yes. Lowering a limit takes effect immediately, while increases apply after a 24-hour wait so you have time to reconsider.

What happens to my balance if I self-exclude?

Your remaining balance is withdrawn to your registered payment method, open bets settle to completion and any bonus funds are returned at cash value.

Can I cancel a 6-month self-exclusion early?

No. During the exclusion the closure cannot be lifted, and reactivation after 6 months requires a written request plus a 24-hour cooling period.

Is crypto play exempt from age checks?

No. The 18+ minimum applies to every account, and we verify age whenever doubt exists, including for crypto players.