Our Privacy Policy in Plain Terms

This page sets out what personal data we collect when you play at Coinpoker Casino, why we hold it, who sees it and how long we keep it. We wrote it in plain English so you can check the facts without wading through legal filler. It applies to our website, our Android and iOS apps and every account you hold with us.

Data We Collect From You

We collect only the data we need to run your account, process your payments and meet our legal obligations. Since we launched in 2017 we have kept that list tight, and crypto players give us even less because no KYC applies to everyday crypto play.

• Identity data: your name, email address, phone number, date of birth and residential address.
• Verification documents: passport, driver licence or utility bill, requested only in exceptional cases or before large fiat withdrawals.
• Transaction data: deposits, withdrawals, bets, winnings, wallet addresses and payment method details for PayID, cards, e-wallets and crypto.
• Technical data: IP address, device type, browser, operating system and app version.
• Gameplay behaviour: games played, session times, stakes, tournament entries and rakeback activity.
• Marketing preferences: which channels you opted into, when you consented and what you clicked.

How We Use Your Data

Every use maps back to a specific purpose, and we do not sell your data to advertisers. The main purposes sit in the list below; if we ever add a new one we update this page before we start.

• Creating and running your Coinpoker Casino account, including login and account settings.
• Verifying your identity where KYC applies and checking you are not in a restricted jurisdiction such as the United States, France or the Netherlands.
• Processing deposits and withdrawals through Visa, Mastercard, Skrill, Neteller, MiFinity, Bitcoin, Tether, Ethereum and the other methods we support.
• Preventing fraud, bonus abuse, multi-accounting and collusion at our poker tables.
• Monitoring for signs of problem gambling so we can act on deposit limits, loss limits and self-exclusion requests.
• Sending you bonuses, tournament invitations and promotions, only where you consented.
• Meeting legal and regulatory obligations under our Anjouan licence and anti-money-laundering rules.

Why Law Allows It

Contract

We process your identity, transaction and gameplay data to perform the contract you form with us when you open an account and place bets. Without this data we cannot credit your 150% welcome bonus up to 3200 AUD, settle your wagers or pay out winnings up to 16000 AUD per day.

Legal obligation

Anti-money-laundering and gaming regulations oblige us to verify identities in certain cases, keep transaction records for at least five years and report suspicious activity to the relevant authorities. These rules override your deletion requests for the data they cover.

Legitimate interest

Fraud prevention, security monitoring and keeping our games fair are legitimate interests that require no separate consent. We weigh these interests against your rights and keep the data involved to the minimum that works.

Consent

Marketing emails, SMS and push notifications run on consent alone. You granted it through an opt-in, you can withdraw it any time from your account settings or a unsubscribe link, and withdrawal never affects the lawfulness of messages sent before it.

How Long We Keep It

Retention depends on the type of data and the rule attached to it. We delete data as soon as its purpose expires, except where law fixes a minimum period.

• Transaction and account records: at least 5 years after account closure, per regulatory requirements.
• KYC documents: 5 years after verification, then securely destroyed.
• Identity data: for the life of your account plus any statutory hold period.
• Technical and IP logs: up to 12 months for security and fraud analysis.
• Marketing preferences: until you withdraw consent or ask us to erase them.
• Gameplay history: retained for audit and dispute resolution, typically 5 years.

Who Else Sees It

We share data only with parties who need it to deliver a service you use or to satisfy a legal demand. We never sell your details. Our contracts with every processor require confidentiality and security at least equal to ours.

• Payment processors handling your PayID, card, e-wallet and crypto transactions.
• KYC and AML verification providers used when checks apply.
• The Anjouan gaming authority and other regulators or law-enforcement bodies when lawfully requested.
• Analytics and hosting providers working on our infrastructure under data-processing agreements.
• Auditors and legal advisers, bound by professional confidentiality.

Your Rights Over Data

You control your data, and we answer every request within 30 days. Email our data protection officer at [email protected] or contact [email protected], available on live chat 24/7. Identity checks may apply before we release records.

• Access: get a copy of the personal data we hold about you.
• Rectification: fix anything inaccurate or out of date.
• Erasure: delete data that law does not require us to keep.
• Portability: receive your data in a machine-readable format.
• Objection: object to processing based on legitimate interest.
• Withdraw consent: stop marketing at any time.
• Complain: raise concerns with our data protection officer or the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking

We use a small set of cookies for login sessions, security, site performance and, with your consent, marketing analytics. You can reject non-essential cookies in the banner shown on your first visit and change your choice later in your browser or device settings. Full detail on each cookie, its purpose and its lifetime sits on our dedicated Cookies Policy page, which forms part of this document.

Security We Apply Daily

All traffic between you and us travels over TLS encryption, and card and wallet details sit behind tokenisation rather than in plain storage. Access to personal data follows role-based controls, with multi-factor authentication for staff and audit logging of every look-up. Crypto withdrawals settle after one network confirmation and go only to addresses you have confirmed.

If a breach ever affects your data, we will notify you and the relevant regulator without undue delay, describe what happened and what we are doing about it, and tell you what steps, if any, you should take. We review our controls each year and after any major change to our platform or apps.

Frequently Asked Questions

Do you run KYC on every player?

No. Crypto play runs with no KYC at Coinpoker Casino; we request documents only in exceptional cases or before large fiat withdrawals, as set out in our terms.

Can I get all my data deleted?

You can request erasure of everything except records that gaming and anti-money-laundering law requires us to keep, which means transaction data stays for at least 5 years.

How do I stop marketing messages?

Withdraw consent any time via your account settings, the unsubscribe link in any email, or our 24/7 live chat. Marketing preferences are deleted once consent is withdrawn.

Who do I contact about a privacy question?

Email our data protection officer at [email protected], or reach [email protected] on live chat around the clock.

Do you sell my personal data?

No. We share data only with payment processors, verification providers, regulators and service providers that need it, always under confidentiality terms.