Our Terms & Conditions

These Terms & Conditions govern your use of our platform at coin-pokercasino.com. By opening an account or placing a bet you accept every clause below, so please read them before you play. We are Coinpoker N.V., licensed in Anjouan under number ALSI-202411152-FI7.

How You Accept These Terms

These terms form a binding agreement between you and us. They take effect the moment you register an account, log in, or place any real-money wager, whichever happens first. If you do not agree with any part of them, you must stop using our platform and close your account.

• By ticking the acceptance box at registration you confirm you have read, understood and agreed to these terms in full.
• Continued use of our platform after we publish an update counts as acceptance of the updated terms.
• If any clause is held invalid, the remaining clauses stay in force.
• These terms prevail over any conflicting statement on promotional material.

Who May Register With Us

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must not reside in a restricted territory. We currently do not accept players from the United States, France, the Netherlands, Belgium, Spain, Italy or Portugal. One account per person, per household and per payment method is the limit.

• You must provide accurate personal details and keep them current.
• One account per person. Duplicate accounts are closed and balances may be forfeited.
• No KYC is required for crypto play; verification applies in exceptional cases or for large fiat withdrawals.
• You must not hold an account if a third party previously excluded you or you are on any self-exclusion register.
• You are responsible for keeping your login credentials confidential.

Deposits, Withdrawals and Verification

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Tether and Ethereum. Withdrawals are processed to Visa, Mastercard, Skrill, Neteller, MiFinity, Bank Transfer, Bitcoin, Tether and Ethereum. Crypto deposits are credited after one network confirmation.

• Minimum deposit is 2 AUD and minimum withdrawal is 30 AUD.
• Maximum withdrawal is 16,000 AUD per day and we charge no fees.
• Withdrawal processing time is 0 to 4 hours once verification, if required, is complete.
• Funds must be wagered at least once before withdrawal in line with anti-money-laundering rules.
• An account dormant for 12 consecutive months may carry an administrative fee and we will notify you before it applies.

Bonus and Promotion Rules

Bonuses, including our welcome package, weekly rakeback, reload offers and slot tournaments, are governed by these general rules plus the specific terms published with each offer. Where an offer-specific term conflicts with these general rules, the offer-specific term applies.

• Wagering requirements must be completed before bonus funds convert to withdrawable cash; each promotion states its own multiplier and validity period.
• While a bonus is active, do not exceed the maximum permitted bet per spin or round; breaching it can void the bonus and winnings.
• Certain games may be excluded from wagering contribution; the promotion terms list them.
• Bonus funds expire at the end of the stated validity period and unfinished wagering forfeits the remaining bonus.
• One bonus per person, household and IP address. Shared devices, payment methods or addresses can void eligibility.
• We may cancel or withhold a bonus where we detect patterns of deliberate abuse or arbitrage play.

Conduct We Prohibit

Fair play protects everyone on our platform. The following conduct breaches these terms and entitles us to freeze accounts, void wagers and forfeit balances where justified.

• Fraud of any kind, including false registration details or forged documents.
• Chargebacks or payment disputes after funds have been wagered.
• Multi-accounting to multiply bonuses or circumvent limits.
• Bonus abuse, low-risk wagering patterns or structured play designed only to extract bonus value.
• Collusion at poker tables, chip dumping or coordinated play against other users.
• Bots, scripts, automated tools or external assistance that replaces human decision-making.
• Masking your location with a VPN or proxy to bypass restricted-territory rules.
• Any activity that breaches applicable law in your jurisdiction.

Set Limits or Take a Break

Gambling must stay a form of entertainment, never a way to earn income. You can set deposit limits, loss limits and session reminders in your account settings at any time, and we will apply them immediately. If gambling stops being fun, we will honour a self-exclusion request without delay.

Australian players can also contact Gambling Help Online on 1800 858 858, a free and confidential service available around the clock. If we notice behaviour that suggests gambling-related harm, we may contact you, suggest limits or, in serious cases, suspend the account to protect you.

Closing Your Account and Complaints

You may close your account at any time by contacting our support team at [email protected] or via 24/7 live chat. We will release any withdrawable balance to a payment method registered in your name before closure. We may also close an account ourselves for breach of these terms, with written notice where practical.

• Step 1: contact support with your complaint; we aim to respond and resolve within a reasonable period.
• Step 2: if unsatisfied, escalate to our complaints officer with full details and any evidence.
• Step 3: unresolved disputes may be referred under the dispute process of our Anjouan licence.
• Governing law is the law of the jurisdiction of our licence, without prejudice to your mandatory consumer rights.

How We Update These Terms

We may amend these terms at any time to reflect changes in law, licensing conditions, our products or responsible-gambling obligations. We publish the updated version on this page with a revised effective date, and we notify active players by email or in-platform message for material changes.

Amendments take effect on the stated effective date. If a material change affects you negatively, you may close your account before that date on the previous terms. Continued play after the effective date means you accept the amendments.

Frequently Asked Questions

Do I need to verify my identity to play?

For crypto play we operate with no KYC. We only request verification in exceptional cases or before large fiat withdrawals, in line with our licence obligations.

Can I have more than one account?

No. We allow one account per person, household and payment method. Duplicate accounts are closed and bonus balances may be forfeited.

How fast are withdrawals processed?

Withdrawals are processed within 0 to 4 hours once any required verification is complete. The daily maximum is 16,000 AUD and we charge no fees.

Can I play with a VPN from a restricted country?

No. Masking your location with a VPN or proxy to access our platform from a restricted territory breaches these terms and can lead to account closure and forfeiture of balances.

How do I self-exclude?

Contact our 24/7 live chat or email [email protected] and we will apply your self-exclusion immediately. You can also set deposit and loss limits yourself in account settings.